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Retail Banking
+92 (21/51)111-654-321
Branchless Banking
+92 (21/51) 111-444-000
Zindigi
+92 (21/51) 111-556-677
Private Banking
0800-00010
Overseas
+92 (21) 3279 9009
Fax
+92 (213) 263-1803
SMS
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Live Chat
+92 330 200 1010
Whatsapp Bot
+92 348 700 3000
Contact Form
State Bank of Pakistan (SBP)
BC & CPD – State Bank of Pakistan, Central directorate, I.I. Chundrigarh
Road, Karachi.
www.sbp.org.pk | Email: cpd.helpdesk@sbp.org.pk
Dedicated helpline: 111-727-273, +92(021) 3245 3555
Banking Mohtasib Pakistan (BMP)
Banking Mohtasib Pakistan Secretariat, 5th floor, Shaheen Complex, MR
Kiyani Rd, Karachi.
www.bankingmohtasib.gov.pk | Email: info@bankingmohtasib.gov.pk
Phone: +9221-99217334 to 38
Federal Insurance ombudsman (FIO)
Federal Insurance Ombudsman Secretariat 2nd floor, PRCS Annexe Building,
plot# 197/5, DR Daudpota Road, Saddar, Karachi.
www.fio.gov.pk | Email: info@fio.gov.pk
Phone: 021-99207761 – 021-99207762
Securities & Exchange Commission of Pakistan (SECP)
Securities & Exchange Commission of Pakistan, NIC building, 63 Jinnah
Avenue, Blue Area, Islamabad.
www.secp.gov.pk | Email: complaints@secp.gov.pk
Phone: 0800-88008
Pakistan Remittance Initiative (PRI)
Pakistan Remittance Initiative Camp Office, State Bank of Pakistan 4th
floor, Main building, I.I. Chundrigar Road, Karachi, Pakistan.
www.pri.gov.pk | Email: info@pri.gov.pk
Phone: +92-21-111-727-774
Prime Minister’s Performance Delivery Unit (PMDU)
National Productivity Organization, 11th floor, Shaheed-e-Millat Secretariat, F-6/1, Islamabad, Pakistan.
www.pmo.gov.pk | Email: pmdu@pmo.gov.pk
Phone: (051) 9201637
Pakistan Citizen Portal Manual Guide:
http://pmdu.pmo.gov.pk/manuals/pakistan-citizen-portal-manual-2.0.pdf
JS Bank PEP Focal Person
Maha Dev
Assistant Manager – Customer Care Unit
Phone: 021-38904372
0346-5550555
maha.dev@jsbl.com
Farahnaz Sohani
Senior Manager – Customer Care Unit
Phone: 021-38904344
0336-3407789
farahnaz.sohani@jsbl.com
SBP PEP Focal Person
Aftab Iqbal Siddiqi
Joint Director
Consumer Protection Department, 5th Floor, SBP, Karachi.
Phone: 021-3245-5548
021-99221935
Fax Number: 021-99221154
aftab.iqbal@sbp.org.pk